Ganxy

Need help?

Are you still having issues?
Email help@ganxy.com.

You should include your receipt number if you’re contacting about a purchase or redemption.

For other issues, include the URL where you encountered issues with as much detail as possible.

SoundCloud and Ganxy

How does Ganxy work with SoundCloud?

SoundCloud users who sign up to use Ganxy are given two exciting new options to promote their music:

  1. They can promote their content for sale through SoundCloud Players with the addition of a buy button (see an example). This means that anywhere a SoundCloud Player appears, a Ganxy buy button will appear inside of it. When clicking on this button, fans will be able to either buy from the Ganxy retail distribution platform or choose to buy from iTunes, Amazon MP3, or other retailers if the SoundCloud user decides to enable links to them.

  2. SoundCloud users can have their music sold through Ganxy buy widgets. This means that Ganxy’s “buy” button will appear on any website, Facebook page, or blog where the user chooses to promote. When a fan clicks the buy button, they are taken through a checkout experience provided by Ganxy. Fans can either buy through the Ganxy retail distribution platform or choose to buy from iTunes, Amazon MP3, or other retailers if the SoundCloud user decides to enable links to them.

What’s the difference between my SoundCloud account and Ganxy account?

The Ganxy App is an added service on top of all of SoundCloud’s functionality that enables you to sell your music through multiple retailers. In order to start selling with Ganxy, you’ll need to connect your SoundCloud account with Ganxy so that Ganxy has access to your music.

Do I have to use both SoundCloud players and Ganxy widgets?

No, you have the option to use either method, or both. Whatever works best for you.

Do I receive my earnings by SoundCloud or Ganxy?

You receive your portion of the sales revenue from Ganxy. See How do I receive my earnings from the sale of my content? for more information.

Getting Started

How do I start promoting my music for sale from SoundCloud Players?

In order to start using Ganxy to promote your music, you need to import the music from SoundCloud into Ganxy. This is a simple process:

  1. Start by clicking the “Connect with SoundCloud” button on the Ganxy Landing Page, you’ll be prompted to login to your SoundCloud account.

  2. After logging in you’ll be taken to the “Manage your content” screen. Here you’ll be prompted to select which set you’d like to import; your sets will be listed under “Unimported Sets.”

  3. Choose a price for each track, and for the entire set you’re importing.

  4. Click “Import” to start.

The import process should take a few minutes. Once your music is imported, you’ll be ready to start selling through SoundCloud Players or through Ganxy widgets.

Once your music is imported into Ganxy, buy buttons will automatically appear on all SoundCloud players.

How does a fan buy from a SoundCloud Player?

Anywhere a SoundCloud Player appears, the fan can click “buy” and initiate the buying process.

How do I start promoting on my own website, Facebook page, or blog through Ganxy buy widgets?

Once your music is imported into Ganxy, it can be promoted on your own website, Facebook page, or blog from Ganxy widgets. In order to do this, you’ll need to copy an embed code - a small snippet of HTML - into your website.

Start by importing your music. Now it’s a quick 3 step process:

  1. Click on the “Embed Content” tab. You’ll be taken to the “Widget Group” display. Adjust the size, layout and color scheme of the Buy Widget as necessary
  2. Copy the complete embed code (the long string of text next to the “preview” button)
  3. Paste the embed code directly into the code for you website, blog, or FB page

When the page is viewed, a widget will appear that will enable fans to either buy the entire set or any of the individual tracks.

You also have the option of embedding a single widget for the entire set without any of the individual tracks. Do this by clicking on the tab “Single Widget Tab” once you’re already on the “Widget Group” display. The embed code that is generated will create a widget for the entire set only.

How can I list my other retailers like iTunes and Amazon MP3 within SoundCloud Players or Ganxy buy widgets?

Your audience can be presented with the option to buy from retailers like iTunes and Amazon MP3 on the checkout page (for purchases through the SoundCloud Player or Ganxy buy widget) (see an example), as well as within the Ganxy buy widget itself (see an example).

Once your music is imported, follow this simple 3-step process:

  1. From your “Manage your content” screen, click on the “Insert Additional Links of Interest” bar underneath your track or set

  2. Paste the album link from the retailer (e.g., from Amazon MP3.com) into the field

  3. Click “Add link”

This is what it looks like:

Inserting-links

You can add multiple links for different retailers if you’d like, and the icon for each will appear on your checkout page as well as in the Ganxy buy widgets.

How does a fan purchase from retailers like Amazon MP3 and iTunes?

Once the linking functionality for other retailers has been set up (see How can I list my other retailers like iTunes and Amazon MP3 within SoundCloud Players or Ganxy buy widgets?), fans are presented with the option to buy from retailers on the checkout page. The experience differs slightly between the SoundCloud Players and Ganxy buy widgets:

SoundCloud Players: When the fan clicks buy on a SoundCloud Player they are taken to a checkout page where they can choose to buy from Ganxy or from other retailers like Amazon MP3 and iTunes (if those options have been set up by the SoundCloud user).

Retailer-links-on-checkout-page

Ganxy Buy Widgets: The Ganxy buy widget will display icons from Amazon and iTunes on the album display.

Retailer-links-in-ganxy-buy-widget

When fans click on the Amazon MP3 or iTunes icon, they are automatically directed to the iTunes / Amazon MP3 page where the content is being sold.

What if I previously had a buy button to a retailer like iTunes or Amazon MP3 in my SoundCloud Player?

Ganxy automatically detects when you were using a buy button for a retailer like iTunes or Amazon and includes those same links on the Ganxy checkout page and within the Ganxy buy widget.

Will Ganxy automatically set up my music on iTunes, Amazon MP3, or other online retailers?

No, Ganxy allows you to incorporate links to the music that you have already set up on retailers like iTunes and Amazon MP3. We do not not distribute your music to them. When fans click to purchase from another retailer that is listed from within Ganxy, they are directed to the page where your content is being sold on the other retailer’s platform (e.g., the page on Amazon.com where your music is listed for sale). This enables you to promote music sales on major retailers even within a platform like Ganxy.

It’s up to you if you’d like to use like iTunes or Amazon MP3 to sell your music. If you don’t have your music in places like those, you don’t need to use this feature.

How do I promote on Facebook through my SoundCloud Players?

In order to promote on Facebook, you’ll need to install the Ganxy app on http://soundcloud.com/apps/ganxy (click “Get this app”) and then add your SoundCloud Players on Facebook. SoundCloud provides an excellent explanation of how to get started with Facebook on Soundcloud. See here: http://soundcloud.com/pages/widgets (under the section “On Facebook”).

Yes, you can find a direct link to the Ganxy checkout page by looking in the following location on your SoundCloud Player:

Finding-direct-link

Keep in mind that there’s no audio player on the checkout page, so if you’re thinking of using this link somewhere you should consider whether the people who would see it are already familiar with your work or if they might want to sample it first. If you’d like them to sample it first you should send them to a page where your SoundCloud Player appears, and then they can click on the buy button there to get to the Ganxy checkout page.

Account Maintenance (adding, deleting, editing, etc)

How do I import individual tracks into Ganxy?

You are currently only able to import sets into Ganxy, so while individual tracks may be sold they need to be imported as part of a set.

To import your tracks, follow these quick steps:

  1. Add your tracks to a set on SoundCloud (you can add them all to one set, create multiple sets, and even have a set for each track if you’d like)
  2. Log into your account on Ganxy.com
  3. You will see the set (or sets) on Ganxy and you can then select a price and click “Import”

Once the importing is complete, a Ganxy buy button will automatically appear in your SoundCloud Players.

How can I change the price of my music?

A price change feature will be available very soon. For now, you can delete a set (click “remove” underneath its title), refresh the page, and then import it again with a new price.

What if I’d like to use my SoundCloud Player to stream a short preview version of my track, and sell a full version through Ganxy?

This feature is coming soon. Email us at help@ganxy.com if you’d like to be notified as soon as it’s ready.

How do I remove a Ganxy buy button from my SoundCloud Player?

If you’d like to remove Ganxy buy buttons from a set (including every track within the set), click on the “remove” button that appears next to the title of your set on the “Manage your content” page on Ganxy.com.

If you’d like to remove Ganxy buy buttons from a single track in a set, or if you have revoked access to the Ganxy app from within your SoundCloud account, do the following:

  1. While logged into your SoundCloud account, click on the ‘edit’ button on your SoundCloud Player, as shown here: Deleting-buy-link-from-soundcloud-player1

  2. On the next screen, click on “Show more options,” as shown here: Deleting-buy-link-from-soundcloud-player2

  3. On the next screen, you will see the Ganxy buy link in the “Buy link” section. Delete that, and then click “Save” at the bottom of the page. Deleting-buy-link-from-soundcloud-player3

Troubleshooting

Why are my tracks not appearing on the “Manage your content” screen?

You are currently only able to import sets into Ganxy, so while individual tracks may be sold they need to first be imported as part of a set.

To import your tracks, follow these quick steps:

  1. Add your tracks to a set on SoundCloud (you can add them all to one set, create multiple sets, and even have a different set for each track if you’d like)
  2. Log into your account on Ganxy.com
  3. You will see the set (or sets) on Ganxy – enter prices for both the set and individual tracks, and click “Import”

Once the importing is complete, a Ganxy buy button will automatically appear in your SoundCloud Players.

Why do I see a download recorded in my SoundCloud stats but no sale recorded in my Ganxy account?

This is because the “import” process of moving your tracks and sets from your SoundCloud account into your Ganxy account (in order to sell the music through Ganxy) counts as a download in the SoundCloud stats for each file. The audio files themselves are being downloaded from the SoundCloud system into the Ganxy system, and therefore a download is counted. We need to do this for a few reasons:

  • When someone pays for the music, we need to be able to deliver it (and having it on Ganxy’s servers ensures that it will be available for them)
  • We need to convert non-MP3 audio formats into MP3 for buyers that desire an MP3
  • We automatically generate 30-second previews of the audio files to be played through Ganxy widgets and item pages

Ganxy

General

How does selling content on the Ganxy retail distribution platform work?

Ganxy’s retail model works in the following way:

  1. You license your content to be sold on our retail distribution platform, and you upload it to our system
  2. You promote your content to help generate sales on our retail distribution platform
  3. We collect payment from consumers in exchange for the content
  4. We deliver your content to the consumers
  5. After that, you may request to receive the amounts owed to you from the sales

This is a similar model as many other retailers that enable you to list your content for sale on their platform.

Ganxy is not a bank or a money services business (“MSB”), and Ganxy does not offer banking or MSB services as defined by the United States Department of Treasury. Ganxy is also not a financial intermediary, payment aggregator, or money transmitter.

Ganxy does not require an exclusive agreement to sell your content.

What is a “content provider”?

This is our general term for individuals and entities using Ganxy to sell content, such as music artists, filmmakers, writers, labels, distributors, studios, publications, etc.

What types of content can I sell on the Ganxy retail distribution platform?

A wide range of digital content can be sold with Ganxy, including eBooks, music, movies, news articles, audio books, research reports, television shows, podcasts, computer games, educational course videos, blog posts, photos, presentation slides, and any other type of download or streaming media. You can also bundle multiple types of content to be sold together.

How easy is it to start generating sales?

Ganxy uses Showcases that you can use to promote your content anywhere on the web by sharing a link or embedding a widget on a website, blog, or Facebook page. It’s a lightweight, fast, and secure platform that allows you to list virtually any kind of digital content for sale. Email us at info@ganxy.com if you have questions or are ready to get started.

Ganxy is not intended to replace your other sales channels, but rather to complement them by providing you with a direct-to-consumer channel which earns you more money per sale. For example, you can continue to sell music through iTunes and Amazon while also using Ganxy to sell the music directly from your Facebook page, website, Twitter account, email newsletter, and elsewhere – while earning significantly more per sale than you do from iTunes/Amazon (in the case of music, a $9.99 album sale leaves about $8.50 from Ganxy to be split by you and any other rightsholders, while $7.00 is left from iTunes/Amazon). By driving traffic to wherever your Ganxy Showcases appear on the web, you can increase the possibility that more of your content will be purchased. This means setting up a Showcase on your website, Facebook page, blog, etc. and making sure that your audience sees it.

What if I’m currently selling my content through another channel, like iTunes or Amazon?

Ganxy does not require an exclusive agreement to sell your content, nor is it intended to replace your other sales channels. Instead, Ganxy provides a complementary sales channel with a direct-to-consumer model which earns you more money per sale. For example, you can continue to sell music through iTunes and Amazon while also using Ganxy to sell the music directly from your Facebook page, website, Twitter account, email newsletter, and elsewhere – while earning significantly more per sale than you do from iTunes/Amazon (in the case of music, a $9.99 album sale leaves about $8.50 from Ganxy to be split by you and any other rights holders, while $7.00 is left from iTunes/Amazon).

For example, you can continue to sell an eBook through Amazon while also listing it for sale on Ganxy and promoting it on your Facebook page, website, Twitter account, email newsletter, and elsewhere, and you would earn a significantly higher portion per sale than you do from Amazon (in the case of eBooks, the sale of a $9.99 book leaves about $8.50 in earnings from Ganxy to be split by you and any other rights holders, while $7.00 is left from Amazon).

You put your resources into marketing and promoting your content, and with Ganxy you no longer need to only push your audience to other channels where you make less earnings on their higher fees and where you also don’t get any customer data. Instead, give consumers the option to buy from wherever your marketing and promotional efforts find them.

What are my earnings for content distributed on the Ganxy platform?

Ganxy pays a rate of ninety percent (90%), net of payment processing fees (including any applicable currency conversion fees and cross border fees); refunds; taxes collected and payable to any government agency; losses due to credit, charge and debit card fraud and bad debt; and rebates and other promotional discounts offered to consumers (if you’ve opted in to them).

For example, from a sale of a $9.99 item, your earnings would typically be $8.50. From a sale of a $0.99 item, your earnings would typically be $0.80.

It costs $1.00 USD to participate in the Ganxy retail distribution platform.

What additional services does Ganxy provide as a retailer?

Ganxy provides numerous services as part of its retail distribution platform:

  • Managing payment processing / integration with payment providers (e.g., credit cards, PayPal)
  • Order fulfillment, including file storage and delivery
  • Handling compliance requirements (e.g., sales tax)
  • Account management, including statistics and sales history
  • Customer support (for both you and consumers)
  • Access control, which governs a consumer’s ability to access their purchased content (such as from multiple devices that they may own) while ensuring that only they are granted access
  • Our continued development of the Ganxy retail distribution platform, with a focus on enhancing the service with additional features and optimizations

Can I list my content for sale at any price?

You can choose any retail price that you’d like for your content, starting at $0.01 USD. Please keep in mind that because of payment processing fees that are charged on every sale by payment providers such as PayPal, any price that is under $0.06 or $0.07 will result in no earnings for you. Therefore, we suggest pricing your content above that amount.

If we offer your eBook for sale in a different currency than USD, we may convert the retail price that consumers pay to a different currency based on an exchange rate determined by us, and we may periodically update the converted retail price in order to reflect current exchange rates.

If I list my content for sale, will I still retain the rights to it?

Ganxy does not require an exclusive agreement, so you will continue to own all of the relevant rights to your content and are free to do with it what you please. As part of our standard agreement with content providers, we are licensed to distribute content directly to paying consumers on a non-exclusive basis.

Please note that if you use another party’s work, Ganxy is not responsible for upholding any rights beyond yours and you are solely responsible for compensating such third parties where applicable.

What payment methods does Ganxy support?

Consumers can pay with PayPal and major credit cards including Visa, MasterCard, American Express, and Discover. Purchases from over 190 countries are supported among these payment methods.

More payment methods will be added in the future, and if there is a specific method that you’d like us to support you can let us know by sending an email to info@ganxy.com.

Which currencies does Ganxy accept for purchases?

Ganxy accepts 25 currencies for purchases:

US Dollars, Euros, British Pounds, Canadian Dollars, Yen, Australian Dollars, New Zealand Dollars, Chinese RMB, Swiss Francs, Hong Kong Dollars, Singapore Dollars, Swedish Krona, Danish Krone, Polish Zloty, Norwegian Krone, Hungarian Forints, Czech Koruna, Turkish Lira, Israeli New Shekels, Brazilian Real, Mexican Pesos, Philippine Pesos, Malaysian Ringgit, Taiwan New Dollars, Thai Baht

Payments are accepted from over 190 countries through a variety of methods. See https://ganxy.com/faq/provider#what_payment_methods_does_ganxy_support for more details.

Can I choose any price for selling my content?

Yes, you can choose any price that you’d like for selling your content, starting at $0.01 USD. Please keep in mind that because of payment processing fees that are charged on every sale by payment providers such as PayPal, any price that is under $0.06 or $0.07 will result in no revenue for you. Therefore, we suggest pricing your content above that amount.

How much control do I have over where the content I sell with Ganxy appears on my website?

You have complete control over where your content appears, including the ability to display Ganxy’s widgets, buy buttons, or links in any location on a webpage. You just copy and paste a snippet of html code wherever you’d like in the page and a widget will appear there, or place a button or link at your discretion.

If I sell my content with Ganxy, will I still retain the rights to it?

Yes, you will continue to own all of the relevant rights to your content and are free to do with it what you please. As part of our standard agreement with content providers, we are licensed to distribute content directly to paying consumers on a non-exclusive basis.

Please note that if you use another party’s work, Ganxy is not responsible for upholding any rights beyond yours and you are solely responsible for compensating such third parties where applicable.

Can I bundle extra things with content that I sell?

This will soon be available.

You will be able to bundle content to make your offering to consumers even more attractive. For example, if you list music for sale you can offer fans a special album purchase for a higher price than your regular album. You can include several things to be bundled with the album, such as videos, liner notes, hi-res artwork, live tracks, photos, ringtones, exclusive interviews (as PDFs, MP3s, or videos), a personal message (PDF, MP3, video), and any other kind of digital content that you’d like.

Listing bundled content at different price points will maximize profitability across a broader range of fans. For example, some will buy a regular album for $9.99 while others will buy a special album for $12.99. This would also let those who get the extra content in the bundles to engage with your work even more.

What makes the Ganxy platform different from a general shopping cart service?

While a general shopping cart service enables you to sell things, most are not designed for the needs of digital content publishers (mainly because they are oriented toward the sale of physical goods). A few important shortcomings include:

  • The inability to preview content directly from the same interface as the buy button, thereby reducing the likelihood that the consumer will engage with the content and increase their desire to buy it.
  • Many unnecessary steps in the checkout process, such as requiring that users enter a shipping address even though there is no physical good to be shipped. The more steps in a checkout process, the less likely it is that the consumer will complete the purchase.
  • Not providing buyers with the ability to access content more than once after it has been purchased. Buyers can lose content due to hard drive failures, they can forget where they’ve stored it, or they could want to download a piece of content to more than one of their devices. Ganxy increases customer satisfaction by providing a solution for this, while general shopping cart services do not.

These issues complicate the user experience, lower the conversion rate, and reduce the odds of having a repeat customer. In other words, potential buyers are less likely to complete transactions. These shortcomings also apply to most payment provider based systems (for example, only using a PayPal button to sell content).

Ganxy is completely focused on a smooth digital content experience. Content can be previewed directly, no shipping address is required, and users can access their content from their own content collection for as long as you’d like to give them access. The user experience is ultra simple and Ganxy takes just a few minutes to set up. All of this is provided for 10% of sales.

Click here to read more about how Ganxy is different from payment providers like PayPal.

What are the benefits of using the Ganxy platform instead of only a payment provider like PayPal?

Here are a few reasons why it’s better to use Ganxy instead of only a payment provider:

  • Ganxy supports multiple payment providers in order to optimize sales conversions (including credit cards and PayPal). You would need to integrate with multiple payment providers on your own, maintain the accounts, and have to place multiple buy buttons for each of your items (one button for each payment provider). All of this requires more work for you and would likely result in less conversions from consumers.

With Ganxy, you have one simple step for integration, which is to embed a snippet of code into your page. After that, we handle all optimization and you can receive your portion of the sales revenue from a single source while consolidating your sales data. Moreover, Ganxy continually integrates new payment methods so you don’t have to.

  • Payment providers do a single function, which is enable payment. Many other elements are required to bring content to customers, such as ensuring that only authorized users can access content, providing customer support in case of file access issues, and giving the customer a smooth interface and experience. Without an enormous investment in your technological infrastructure, simply implementing a payment provider will not cover all of this functionality. Ganxy integrates in just a few minutes and handles everything.

Audience Campaigns

What is the difference between an “Open” and “Closed” Audience Campaign?

“Open” Campaigns are great for promotions and offer you the opportunity to give away a set number of content redemptions to anyone who discovers your Campaign, be it via a tweet, Facebook post, blog post, etc. For example, you could give away an entire eBook (to promote the next book in a series, for example), a section of your book, or either of these along with a book trailer. Since you can also require consumers to submit an email address in order to access the content, it’s a great way to build a mailing list. You can set how many people will be able to redeem and the free offer will automatically deactivate as soon as it reaches the limit.

“Closed” Campaigns give you additional access control if you’d like to specify who can redeem your content for a download, which is ideal for review copies and special sales. Ganxy provides you with as many single-use redemption links as you’d like to distribute, each of which can only be used by one person. This is great if you’d like to send free copies to reviewers or subscribers of a mailing list, and when they click they’ll be taken directly to a download screen.

If promoting your Campaign online, share the link in places such as Facebook, Twitter, blogs, and emails.

If promoting your Campaign on printed materials (e.g., cards or flyers), print the code on those materials and include a note with instructions to “go to ganxy.com/redeem and enter the code.”

You can find the link and code on the “Promote Campaign” page in your account.

If promote your Campaign online, send each unique link to each recipient in emails or direct messages on platforms such as LinkedIn.

If promoting your Campaign on printed materials (e.g., cards or flyers), print each unique code on its own card or flyer and include instructions to “go to ganxy.com/redeem and enter the code.”

You can find the links and codes on the “Promote Campaign” page in your account.

What are the costs for running an Audience Campaign?

Ganxy charges just $0.25 per redemption of your content: $0.05 up front and the remaining $0.20 when a consumer actually accesses the content (which we refer to as a “redemption”). Most of the cost comes only when you reach a consumer, providing you with the maximum benefit at minimal risk. Printed cards cost an additional $0.45 on average, plus tax (where applicable) and shipping. Contact us at questions@ganxy.com for our bulk discount rates on orders of 1,000 or more redemptions.

The cost of an Audience Campaign includes email address collection, analytics data, optional access control (if you’d like to limit those who can access), Ganxy’s guidance interface (to make sure your consumers can access content on every device), and direct customer support.

How many printed redemption cards can I order?

Orders must be placed in increments of 50 cards, such as 50, 100, 150, and so on.

Getting Started

How do I change the price for an item that I have listed on the Ganxy platform?

There are a few quick steps that you can take to change an item’s price. Starting on the “Content” page, follow this guide.

How can I see how many sales there have been of my content?

You can see real-time sales statistics when logged into your account on Ganxy.com.

How do I receive my earnings from the sale of my content?

First, a brief description on how the Ganxy retail distribution platform works:

Ganxy is a retailer for your content. You license your content to be sold on our platform, we collect payment from consumers, we deliver your content to the consumers, and at a later time we pay you a portion of the sale. This is a similar model as many other retailers.

When logged into your account on Ganxy.com, you will see a button next to your sales statistics. When you click on this button you will see instructions for how to receive your earnings. You can receive your earnings to a PayPal account anywhere in the world where PayPal is supported (190 countries). You are eligible to receive your earnings when the total amount accrued is at least $10.00 USD. For larger amounts accrued, you can contact us for other types of receiving your earnings (check, wire).

Receiving your earnings via PayPal outside of the U.S. incurs separate fees which are charged directly by PayPal:

  1. a transaction fee of 0.5-2.0%, varying by country
  2. a currency conversion fee of 2.5% when a currency other than USD is requested

Ganxy does not charge any transaction fees of its own.

Transactions may take up to 5 business days to be processed.

What if I don’t have an image for my product in JPG or PNG format?

Showcases work best when you include a product image, such as a book cover, CD cover art, or a photo of the product itself. If your image file is not a JPG or PNG format, use one of the following solutions to convert it to JPG or PNG:

  • Pixlr (online service)
  • Gimp (open source desktop software)
  • Adobe Photoshop (commercial desktop software)

How do I change my account name?

Follow these steps:

  1. Click on “Settings” at the top of your Ganxy account
  2. Change what you see in the “Name” box
  3. Click the “Update provider” button

How do I start promoting my content on my own website or blog with Ganxy buy widgets?

You need to copy an embed code (a small snippet of HTML) into your website or blog. Here’s how to do this:

  1. Go to the “Manage your content” page in your Ganxy account.
  2. Click on the “Get album widget” button underneath the album that you’d like to get a widget for.
  3. A page will load where you can customize the widget if you’d like. You will see the embed code at the bottom of the page and you can click on the small clipboard icon to copy the code.
  4. Paste the code into your website or blog and save/publish the page to make the widget appear.

If your website/blog uses WordPress.org, you may need to turn off html filtering in order to have the widgets appear correctly on the page. To do this, use the following plugin: http://wordpress.org/extend/plugins/unfiltered-mu.

Email us at help@ganxy.com if you experience any difficulty.

Why is my showcase not displaying fully or at all when I embed it on my website or blog?

If your website/blog uses WordPress.org, you may need to turn off html filtering in order to have the widgets appear correctly on the page. To do this, use the following plugin: http://wordpress.org/extend/plugins/unfiltered-mu.

If your website/blog uses Joomla,

Joomla (or only the rich text editor) could be removing the styles associated with the showcase by putting them into HTML comments. One thing to try is to temporarily disable the rich text editor, or to use HTML editor without clean-up. If it’s possible to disable HTML sanitization or clean-up in Joomla, that would be also a thing to try. It might also help to add the stripped style to the template’s CSS. To do this, copy the CSS code portion of the embed code into the template stylesheet.

Email us at help@ganxy.com if you experience any difficulty.

How do I delete my Ganxy account if I’m no longer interested in using it to sell my content?

We’ll be sorry to see you go, but here’s what to do:

  1. Deactivate sales of your content by going to the “Settings” page in your account and then clicking on the “Deactivate sales” button.

  2. Email us at help@ganxy.com and ask us to fully delete the account.

Please note that if you’ve had any sales we won’t be able to fully delete the account because we need to keep a record of the sales and also a copy of the content in case the buyers need to download it again, but you can still disable any further sales and leave the account inactive.

In general, if you’ve been experiencing problems with Ganxy, we’re here to help. You can ask questions or tell us what’s not working for you by sending an email to help@ganxy.com. Our goal is to make your experience as successful as it can be, and we invite you to let us know what we can do for you.

Why does my Showcase show up free even though the voucher promotion is over?

When you visit your showcase with the voucher code, we remember that a voucher has been in place for future visits. We do this for better user experience. Rest assured that when your promotion ends, the voucher will be inaccessible (a message will be displayed). If you want to get rid of it, clear your browser’s cache and cookies or access the showcase from a different browser.

eBooks

How do I list a Ganxy showcase for a book on my Facebook page?

Here is an example of how you can promote an eBook from your Facebook page: https://facebook.com/pages/Mark-Cubans-How-to-Win-At-the-Sport-of-Business/168323033267096?sk=app_190322544333196

You first need to have a tab on your Facebook page where you will insert the Ganxy embed code for your Showcase (“embed code” is a snippet of HTML). You’ll find step-by-step instructions for this below, and the process should only take a few minutes to set up. Email us at support@ganxy.com if you experience any difficulty. If you don’t have a Facebook page, create one here: http://facebook.com/pages/create.php.

The first thing to do is get the “embed code” for your Showcase:

  1. Find where your Showcase’s embed code is located in your Ganxy account
  2. Click on the copy button for the Facebook page embed code

Now, get a customizable Facebook tab:

  1. Log into the Facebook account that you’d like to sell from.
  2. Go to http://shtml-landing-pages.heroku.com/page/install (this is a Facebook app that will add a customizable tab to your page).
  3. Click on the button titled “Add Static HTML: iframe tabs.”
  4. A new tab called “Welcome” will appear among your other tabs. (Examples of other tabs you’ll see on the page are “Photos” and/or “Likes,” and now “Welcome” will appear in the same section.) Click on the “Welcome” tab.
  5. Paste the Ganxy embed code into the box titled “Public Content.”
  6. Click the “save & publish” button.
  7. Locate the “facebook” logo at the top left of the page. Underneath this logo is a button with the name of your Facebook page (e.g., “YourCompanyName”), and a button that says “Welcome” is to the right of it. Click the button with the name of your Facebook page.
  8. Near the top right of the page will be several items that look like buttons, including “Edit Page.” Click on “Edit Page.”
  9. A menu will open. Click on “Update info.”
  10. There will be a list of items on the left side of the page. Click on “Apps”.
  11. Find the item called “Static HTML: iframe tabs” in the list of “Added Apps” and click on “Edit Settings”.
  12. Enter a tab name in the “Custom Tab Name” box (examples: My Music, Buy My Music, Featured Music, Buy “MusicTitle”). We suggest keeping the tab name to a max. of 17 characters, or else the remainder may be cut off when people see it.
  13. Click the “Save” button and then click the “Okay” button. (You can also add a “Custom Tab Image” in this box, such as an image of your product.)

You’re done! If you’d like to see the tab, log out of Facebook, go back to the Facebook page, and click on the new tab. (Don’t log back into or else you’ll see the editing controls and not what others see.)

Note: You can add multiple showcases in this Facebook tab by pasting multiple pieces of embed code on top of each other inside the tab (just add a couple of spaces between each piece of embed code by pressing “Enter” on your keyboard). We suggest placing the item that you’d like to feature the most at the top.

What is an eBook “format”?

A “format” is the computer file of an eBook that is transferred or downloaded onto reading devices such as a Kindle, Nook, iPad, or computer. Examples of common eBook formats are ePub, Mobi, and PDF.

How many formats of my eBook should I sell?

In order to make your eBook work best for most people, you should include ePub, Mobi, and PDF formats. (Or you can substitute the PRC format for Mobi.)

Having multiple formats satisfies the needs of more potential buyers because each additional one will work for more reading devices and apps that buyers may be accustomed to reading eBooks with.

How do I create or convert eBook files for direct sales?

You can use third-party software called Calibre or Sigil to create or convert eBook-compatible formats. Both are free for Windows, Mac OSX, and Linux.

Tips for getting started:

If you wish to use a web application instead of desktop applications like Calibre or Sigil, see Lacuna Books (this third-party service enables you to create ePub and PDF files for a fee).

How should my eBook files be named for direct sales?

We suggest including the book’s title and author in the file name, as that will provide the most relevant information to readers who purchase the eBook. Here are a few examples:

  • “The Great Gatsby by F Scott Fitzgerald.epub”
  • “Gulliver’s Travels - Jonathan Swift.mobi”
  • “Jane Austen - Pride and Prejudice.pdf”

Music

How do I start promoting on my own website, Facebook page, or blog through Ganxy buy widgets?

Once your music is imported into Ganxy, follow these steps:

  1. Go to the “Manage your content” page in your Ganxy account.
  2. Click on the “Get album widget” button underneath the album that you’d like to get a widget for.
  3. A page will load where you can customize the widget if you’d like. You will see the embed code at the bottom of the page and you can click on the small clipboard icon to copy the code.
  4. Paste the code into your website or blog and save/publish the page to make the widget appear.

If your website/blog uses WordPress.org, you may need to turn off html filtering in order to have the widgets appear correctly on the page. To do this, use the following plugin: http://wordpress.org/extend/plugins/unfiltered-mu.

Email us at help@ganxy.com if you experience any difficulty.

How do I list a Ganxy Showcase on my Facebook page?

Here is an example of how you can promote and sell content from your Facebook page: http://facebook.com/pages/Jon-Notar/249900641715560?sk=app_190322544333196

You first need to have a tab on your Facebook page to insert the Ganxy embed code into (“embed code” is a snippet of HTML). You’ll find step-by-step instructions for this below, and the process should only take a few minutes to set up. Email us at help@ganxy.com if you experience any difficulty. If you don’t have a Facebook page, create one here: http://facebook.com/pages/create.php.

The first thing to do is get the “embed code” for your Showcase:

  1. Log into the Facebook account that you’d like to sell from.
  2. Go to http://shtml-landing-pages.heroku.com/page/install (Ganxy suggests using this Facebook tab application because it’s easy to use).
  3. Click on the button titled “Add Static HTML: iframe tabs”.
  4. A new tab called “Welcome” will appear among your other tabs. (“Photos” and “Likes” are two examples of tabs that all Facebook pages have, and now “Welcome” will appear in the same section.) Click on the “Welcome” tab.
  5. Paste the Ganxy embed code into the box titled “Enter your content here” (see below for how to get this embed code).
  6. Click the “save changes” button.
  7. Locate the “facebook” logo at the top left of the page. Underneath this logo is the name of your Facebook page (e.g., “YourCompanyName”) and “Welcome” is to the right of it. Click on the name of your Facebook page.
  8. Near the top right of the page will be several items that look like buttons, including “Edit Page.” Click on “Edit Page.”
  9. There will be a list of items on the left side of the page. Click on the “Apps” item.
  10. Find the item called “Static HTML: iframe tabs” in the list of “Added Apps” and click on “Edit Settings”.
  11. Enter a tab name into the “Custom Tab Name” box (examples: My Music, Buy My Music, Featured Music, Buy “MusicTitle”). We suggest keeping the tab name to a maximum of about 22 characters, or else the remainder will be cut off when consumers see it.
  12. Click the “Save” button and then click the “Okay” button.

You’re done! If you’d like to see the tab, log out of Facebook, go back to the Facebook page, and click on the new tab. (Don’t log back into Facebook or else you will see the editing controls and not the tab as others would see it.)

Get the Ganxy embed code:

  1. Go to the “Content” page in your Ganxy account.
  2. Click on the blue “Get album widget” button underneath the album that you’d like to set up.
  3. You will see the embed code at the bottom of the page and you can click on the small clipboard icon to copy the code.
  4. Paste the code into your Facebook page tab as described in step 5 from the above set of instructions and then click “Save” or “Okay”.

Note: You can add multiple albums into this Facebook tab by pasting multiple pieces of embed code on top of each other inside the tab (just add a couple of spaces between each piece of embed code by pressing “Enter” on your keyboard). We suggest placing the item that you would like to feature the most at the top.

What is a “microstore?”

Your Ganxy account contains a special link called a “microstore” link that can be included in a tweet, email, or Facebook status update, and when consumers click on this link they are taken to a microstore where they can preview and buy the content from the Ganxy retail distribution platform. For example, here is a microstore for a music album: https://ganxy.com/i/30. The entire focus of this page is on the content itself, and it allows consumers to easily interact with, buy, and share it.

You can find the link for the microstore in each content listing within your Ganxy account:

Just copy the link for the particular piece of content that you’d like to promote, and then paste it into a tweet or email for consumers to click. You can also include this link in Facebook posts and any other kind of message or post where a link can be included.

How do I promote on Twitter, in emails, or in Facebook posts?

See “What is a “microstore”?”

How can I list my other retailers like Amazon and Apple within a Ganxy showcase?

Your audience can be presented with the option to buy from retailers like Amazon (Amazon MP3, Kindle Store) and Apple (iTunes, iBookstore) from within the Ganxy showcase (see an example) as well as on the checkout page (see an example).

To set this up, follow this 3-step process:

  1. From your “Manage your content” screen, click on “Insert Additional Links of Interest” bar underneath where your tracks are listed
  2. Enter the album link from the retailer (e.g., Amazonmp3.com/________) into the field
  3. Click “Add link”

This is what it looks like:

Inserting-links

You can add multiple links that span several different retailers if you’d like, and the icon for each retailer will appear in the Ganxy showcase as well as on your checkout page. Only add one link per retailer for a single item (i.e., one link from iTunes, one link from Amazon MP3, etc).

If you have iTunes affiliate links, you can’t use autolink maker - instead you should construct actual links following instructions at http://www.apple.com/itunes/affiliates/resources/documentation/basic_affiliate_link_guidelines_for_the_phg_network.html

What audio formats does Ganxy support?

Ganxy supports most popular audio formats, including MP3, WAV, FLAC, AAC, AIFF, and Ogg Vorbis. You can upload whatever format you’d like into Ganxy, and the same exact files that you upload (including format and quality) will be what’s sold and downloaded by consumers.

How can I change the audio preview for an item?

Our system automatically sets audio previews to play the first 30 seconds of the file, and you can replace that with any length or portion that you’d like. To do so, log into your account on Ganxy.com and go to the widget management page that has the audio preview. From there, delete the existing preview (click “delete”), and then upload a new one in MP3 format (you will see a link for this). We recommend using a bitrate between 128-160 kpbs for audio previews.

How should I encode my audio files?

If uploading music, please ensure the following is true for each file:

  • It’s encoded in a widely available format, such as MP3

  • It has high-quality settings, such as the following for an MP3:

    • Bit Rate: 256 kbps
    • Sample Rate: 44100 (“44 kHz”)
    • Precision: 16-bit
    • Channels: 2 (“stereo”)
  • If an MP3:

    • It has ID3 tags. These tags are pieces of information such as the title, artist, album, and track number that are stored in the file itself. Here’s more information on ID3
    • It contains embedded album artwork
    • It’s not compressed with ZIP, RAR, or any other compression tool

Your Ganxy account contains a special link for each track called a “direct buy link,” and when consumers click on it they are taken to the Ganxy checkout page where the music has been automatically added to their cart. This “direct buy link” is great to use with the music video of a track that you’re selling, such as by including the link in the text description of the video (click here to see how it could look underneath a YouTube video).

To get a direct buy link for a particular track, click on the small Ganxy flower icon to the right of the track and then you’ll see the link (click here to see).

Also consider adding the following:

  • a message at the end of the video to reference the link that would be below it (example), but keep the following in mind: considering that the video can be embedded in many places (such as on a blog), and that a buy link may not always appear below it wherever it gets embedded, the directions at the end of the video for finding the link may not always work out to be 100% accurate. Therefore, if you happen to know that the video will be talked about on any specific blogs, the writers there could include the buy link in their post.
  • on-screen annotations during a YouTube video that mentions where to find the link.

How do I promote music on YouTube?

See “What is a “microstore”?”

Does Ganxy report music sales to SoundScan?

Yes, Ganxy reports music sales to SoundScan, as long as we have the corresponding ISRC codes for tracks and UPC codes for albums, and also that the sale price is at least $0.39 for a track and $3.49 for an album (these are the minimum amounts that SoundScan accepts).

If you signed up for Ganxy through one of our partners, and if that partner had your codes, then we may have already received them automatically from the partner. If you did not sign up for Ganxy through one of our partners, or if you did and would just like to be sure that everything is set up, you can email us at help@ganxy.com with the codes and we’ll make sure that your sales are being reported.

Why do I see “download” buttons in my widgets instead of “buy” buttons?

The Ganxy system recognizes you as the owner of your content and therefore says “download” instead of “buy.” Everybody else who has not yet purchased the content sees “buy,” and you would see that too if you were to use a different web browser (or a different computer) than you were using before when you saw “download.”

eBooks

How do I promote and sell an eBook on my Facebook page?

Here is an example of how you can promote and sell an eBook from your Facebook page: http://facebook.com/DiversionBooks?sk=app_190322544333196

You’ll find step-by-step instructions for how to set this up below. The process should only take a few minutes and you can email us at help@ganxy.com if you experience any difficulty. If you don’t have a Facebook page, create one here: http://facebook.com/pages/create.php.

The first thing to do is get a customizable Facebook page tab to feature the eBook:

  1. Log into the Facebook account that you’d like to set this up on.
  2. Go to http://shtml-landing-pages.heroku.com/page/install (Ganxy suggests using this Facebook tab application because it’s easy to use).
  3. Click on the button titled “Add Static HTML: iframe tabs”.
  4. A new tab called “Welcome” will appear among your other tabs. (“Photos” and “Likes” are two examples of tabs that all Facebook pages have, and now “Welcome” will appear in the same section.) Click on the “Welcome” tab.
  5. In the Promote and sell the book section of your Ganxy account you will see an item that says Facebook page. Click on the small clipboard icon next to ”Facebook page” (as shown here).
  6. Paste the embed code into the box titled “Enter your content here”.
  7. Click the “save changes” button.
  8. Locate the “facebook” logo at the top left of the page. Underneath this logo is the name of your Facebook page (e.g., “YourCompanyName”) and “Welcome” is to the right of it. Click on the name of your Facebook page.
  9. Near the top right of the page will be several items that look like buttons, including “Edit Page.” Click on “Edit Page.”
  10. There will be a list of items on the left side of the page. Click on the “Apps” item.
  11. Find the item called “Static HTML: iframe tabs” in the list of “Added Apps” and click on “Edit Settings”.
  12. Enter a tab name into the “Custom Tab Name” box (examples: My Book, Buy my Book, Buy “BookTitle”). We suggest keeping the tab name to a maximum of about 22 characters, or else the remainder will be cut off when consumers see it.
  13. Click the “Save” button and then click the “Okay” button.

You’re done! If you’d like to see the tab, log out of Facebook, go back to the Facebook page, and click on the new tab. (Don’t log back into Facebook or else you will see the editing controls and not the tab as others would see it.)

Here is an example of how you can promote and sell an eBook from your Facebook page: http://facebook.com/DiversionBooks?sk=app_190322544333196 You’ll find step-by-step instructions for how to set this up below. The process should only take a few minutes and you can email us at help@ganxy.com if you experience any difficulty. If you don’t have a Facebook page, create one here: http://facebook.com/pages/create.php.

  1. Log into the Facebook account that you’d like to set this up on.

  2. A new tab called “Welcome” will appear among your other tabs. (“Photos” and “Likes” are two examples of tabs that all Facebook pages have, and now “Welcome” will appear in the same section.) Click on the “Welcome” tab.

  3. In the Promote and sell the book section of your Ganxy account you will see an item that says Facebook page. Click on the small clipboard icon next to ”Facebook page” (as shown here).

  4. Paste the embed code into the box titled “Enter your content here”.

  5. Click the “save changes” button.

  6. Locate the “facebook” logo at the top left of the page. Underneath this logo is the name of your Facebook page (e.g., “YourCompanyName”) and “Welcome” is to the right of it. Click on the name of your Facebook page.

  7. Near the top right of the page will be several items that look like buttons, including “Edit Page.” Click on “Edit Page.”

  8. There will be a list of items on the left side of the page. Click on the “Apps” item.

  9. Find the item called “Static HTML: iframe tabs” in the list of “Added Apps” and click on “Edit Settings”.

  10. Enter a tab name into the “Custom Tab Name” box (examples: My Book, Buy my Book, Buy “BookTitle”). We suggest keeping the tab name to a maximum of about 22 characters, or else the remainder will be cut off when consumers see it.

  11. Click the “Save” button and then click the “Okay” button.

    Security and Infrastructure

Is Ganxy secure?

Yes, Ganxy uses the industry-standard security technologies SSL (Secure Sockets Layer) and TLS (Transport Layer Security), which means that all communication between a user’s web browser and Ganxy.com is protected. This is the same security technology that is used for online banking transactions.

How does Ganxy compare to other paywall systems that have easy-to-exploit holes?

Ganxy’s approach to user registration is unlike any other system. For a user who has a PayPal or Amazon account, they can purchase content with exactly 4 clicks. After this process, Ganxy has automatically registered them with an account and connected their email address and name to it. The user is kept fully informed throughout this process. Because Ganxy’s authentication model is rigid, the security model has no holes. We don’t make guesses about who the user is – instead, we politely ask them.

No, it’s not possible for premium content to be accessed through Ganxy before it is purchased.

After a user buys content, can they redistribute it against our wishes?

There is no way to redistribute purchased content within the Ganxy infrastructure. For example, there is no “secret link” that can be discovered after a purchase and sent to others. In order to access the content, the user must be logged in. If a user shares their password with others, we can detect such abuse patterns and limit the behavior. All of this holds true even for technologically sophisticated users.

With my content living on Ganxy, doesn’t it make me vulnerable to downtime that is Ganxy’s fault and not mine?

Many aspects of Ganxy’s infrastructure are redundant and distributed, and we continue to add resilient layers as time goes on. Furthermore, the distributed nature of our system may often result in content being delivered to the user from Ganxy more quickly than it could be from the provider’s website itself.

That said, if you still prefer to have your content housed on your own servers, we can do that as well.

What if there is a surge in demand for a particular piece of content? Is it possible that Ganxy will become a bottleneck in our content delivery?

All aspects of our architecture are completely elastic and immediately scale to arbitrary demand, so it’s essentially impossible for Ganxy to be a bottleneck in your system. In fact, our system is more distributed and elastic than a typical content provider’s website, resulting in a performance and user experience improvement when distributing content with Ganxy.

Yes, we can accommodate any geographic distribution requirement.

If you sign up for Ganxy through one of our partners, and if that partner has your geographic distribution requirements on file, then we may have already received them from the partner and applied them to your account. If you did not sign up for Ganxy through one of our partners, or if you did and would just like to be sure that things are set up a certain way, you can email us at help@ganxy.com and we’ll confirm.

Compatibility

Which browsers is Ganxy compatible with?

  • Internet Explorer 7 and later (IE 6 is also fully functional but not aesthetically complete. If you have a significant audience using IE 6, let us know and we will try to accommodate them.)
  • Firefox 3.0 and later
  • Chrome
  • Safari 3 and later
  • Opera 9 and later

Does Ganxy require Flash?

The Ganxy widget uses HTML5. For audio and video playback, Flash is used since it’s the most compatible, high-performing, and secure platform for those cases (there can be an HTML5 fallback option for audio and video playback in cases where Flash is problematic). Flash is not used for receiving textual or download content.

Does Ganxy work on mobile devices?

Ganxy is fully compatible with mobile devices, within the limitations of the devices themselves. For example, an mp3 can be purchased on an iPhone, but after the purchase the user only has the option of listening to it within the iPhone’s browser, since there would be no way to add the mp3 to their iTunes library from within the iPhone itself (in that case, in order to add it to their iTunes library they could use their desktop/laptop computer to download the mp3 again at no additional cost through Ganxy and then add it to iTunes from there).

Are Ganxy interfaces accessible by the disabled?

We use semantic markup and other best practices throughout our systems, allowing for accessibility devices to work with us. If you have recommendations for how we may be more accessible, please let us know by emailing us at info@ganxy.com.

I love Ganxy! How can I recommend it to other content providers that I know?

We’re happy to hear that you like Ganxy so much! You can direct anyone you’d like to https://ganxy.com/sell so they can learn more about selling their content with Ganxy, and they can email us at info@ganxy.com if they have questions.