Ganxy

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Are you still having issues?
Email help@ganxy.com.

You should include your receipt number if you’re contacting about a purchase or redemption.

For other issues, include the URL where you encountered issues with as much detail as possible.

About Ganxy

What is Ganxy?

Ganxy is a way to buy or redeem content online, including eBooks, music, videos, and more.

With Ganxy, you can access content at anytime from almost any type of computer or device that you may own. Ganxy is not a subscription service, and you will receive no charges from us that you didn’t authorize - or unsolicited emails.

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What does Ganxy mean?

The word “Ganxy” is derived from the Mandarin word for Gratitude and is pronounced as follows:

/gæŋk/ (rhymes with “thank”) /si/ (just like “see”)

What file formats does Ganxy support for eBooks and other types of documents?

Content providers can use Ganxy to sell any type of file, including any eBook format. Most of our eBook providers sell their content in one or more of the follwing formats: ePub, Mobi, PDF, PRC.

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What file formats does Ganxy support for music and other types of audio?

Content providers can use Ganxy to sell any type of file, including any audio format. Most of our music providers sell their content in MP3 format.

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Does Ganxy use DRM for content?

Ganxy does not impose any DRM on the content that the sellers are offering. Some sellers may embed their own DRM into the files.

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Does Ganxy sell regular printed books, music CDs and other physical products?

Ganxy is primarily a digital retailer option. We do not support sales of physical products. You are able to enjoy content from Ganxy on any of your devices, including a computer, laptop, smartphone, tablet, and more. You can use it on multiple devices with no restrictions.

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Can I use my mobile device to buy content with Ganxy?

Most mobile devices can be used to buy content with Ganxy, as long as they can access the Internet. The content can then be viewed or downloaded using your mobile device, depending on the capabilities of the device. No matter what device you use however, you can always access your purchase from your computer later.

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Payments

What payment methods are accepted?

You can pay for content using PayPal or a credit card (Visa, MasterCard, Discover, American Express).

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My payment does not seem to be going through. What should I do?

Some times may not be available for purchase in all countries around the world. In these situations, you should see a message on the screen that will tell you how to proceed. For example, the message might direct you to another website or online retailer where you can buy the item.

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What is Ganxy’s refund policy?

  1. Some sellers of content limit sales to certain countries. If you are not in one of these countries, you should see a message on the screen that will tell you how to proceed. For example, the message might direct you to another website or online retailer where you can buy the item.

If you are certain that your payment information and location are valid, email us at help@ganxy.com and we’ll work with you to see what is happening.

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What is Ganxy’s refund policy?

Refunds are available when the following three things have taken place:

  1. You have experienced a problem downloading an item that you purchased through Ganxy
  2. You have notified us about the problem
  3. We were not able to resolve the problem in a timely manner after you had notified us about it

If you experience a problem downloading a purchased item, email us at help@ganxy.com and we will respond quickly to resolve it.

If we are unable to resolve it within 72 hours of being notified (“a timely manner”), you will be eligible for a refund. Most issues can be resolved within 24 hours, and often much sooner. We encourage you to email us as soon as you experience a problem to ensure that it is resolved as quickly as possible.

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My payment does not seem to be going through. What should I do?

There are a couple of reasons why your payment may not be going through:

  1. The payment information that you entered into the payment form, such as your credit card number or login information for a payment service such as PayPal, may be incorrect. Double check that all of the information is correct.

  2. A hold may have been placed on your payment account. This could be the case with a credit card, PayPal account, Amazon account, or similar. One of multiple reasons for a hold is if you have exceeded a spending limit. Check your payment account to see if there is a status notice.

  3. Some sellers of content limit sales to certain countries. If you are not in one of these countries, you should see a message on the screen that will tell you how to proceed. For example, the message might direct you to another website or online retailer where you can buy the item.

If you are certain that your payment information and location are valid, email us at help@ganxy.com and we’ll work with you to see what is happening.

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Subscriptions

How can I check the status of my subscription?

If you have a digital subscription, you can find the downloadable files on your Library page here on Ganxy.com. If you have a print subscription, you should contact the publisher of the item (e.g., magazine, newspaper) for more information.

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If you have a digital subscription, you can find the downloadable files on your Library page here on Ganxy.com. If you have a print subscription, you should contact the publisher of the item (e.g., magazine, newspaper) for more information.

Security & Privacy

What does Ganxy do about security?

Ganxy uses industry-standard security technologies including SSL(Secure Sockets Layer) and TLS (Transport Layer Security). All communication between your web browser and Ganxy.com is encrypted, and the identity of ganxy.com is verified. This is the same security technology that is used for online banking transactions.

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Is any of my personal or financial information stored on Ganxy?

Ganxy works with payment processors (such as PayPal and Amazon Payments) for the sale of content and therefore does not handle or save your payment information. Your payment information is sent directly from you to the payment processor over a secure channel. The payment processor then informs Ganxy that you have made a payment, but it does not send us your payment information. We receive only your name and email address so that we can send you an email confirmation of the payment. We also do this so that you can access the content again by using that same email address in the Ganxy system.

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If I connect with Facebook when using Ganxy, what information will be shared?

With your permission, Facebook will provide us with your name and email address, and nothing else. The connection with Facebook allows you to log in quickly, and sharing your email address with us allows us to send you information about your purchases. Ganxy never writes on your wall or exchanges any other information with Facebook.

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How is Ganxy pronounced?

/gæŋk/

(rhymes with "thank")

/si/

(just like "see")