Ganxy

Need help?

Are you still having issues?
Email help@ganxy.com.

You should include your receipt number if you’re contacting about a purchase or redemption.

For other issues, include the URL where you encountered issues with as much detail as possible.

Library and Account

How do I access my purchased content?

When you purchase content, you can access it immediately on the same web page where you purchased it. If you don’t get immediate access, log in.

You can also log into ganxy.com to access your content there. Click the “log in” button at the top right of the page and enter your user name and password (or connect with your Facebook account). After logging in, you will see all of the content that you’ve purchased in the middle of the ”Library” page along with ”download” buttons.

Note: You should have received an email from “Ganxy” containing a button that you can click on to access your content. If you can’t find it, check your Spam and Trash folders. If you don’t have a password or forgot it, first click on the button in the email and then click on the “Forgot password” link.

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Can I access content again later?

Yes, you can! Return to the place where you originally purchased the content. If you don’t get immediate access to it, log in.

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My password does not seem to be working.

There are a few reasons why your password may not be working:

  1. Ganxy sent you an email with a link that you need to click on in order to confirm your email address. If you have not yet clicked on this link, you’ll need to find the email and click on the link. (This email could be in your Spam folder, or even in Trash).

  2. Are you using the same email address that is printed above the password in the email that Ganxy sent? It’s possible that you have more than one email address, and that only one of them is on record with Ganxy.

  3. Are you copying and pasting the password exactly as it appears? It is case sensitive, meaning that the uppercase letters must remain uppercase and the lowercase letters must remain lowercase.

If these things do not solve the problem, change your password by doing the following:

  1. Go to https://ganxy.com/account
  2. Click on “Change password” on the right side of the page
  3. Enter your current password and new password into the boxes, and click “Update”

If you get a message that your password is too short, you might be entering the password that we sent you into the top field and nothing into the bottom field.

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What if I forgot my password?

You can reset your password at ganxy.com/account/password/forgot

If you haven’t validated your email address, please look for the validation email that Ganxy has sent you and follow the steps that it details. (This email could be in your Spam folder, or even in Trash). We don’t send more than one email until it’s been validated to prevent spam.

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I need to change the email address on my account.

Here’s what to do:

  1. Go to Ganxy account settings
  2. Click on the ”Connect” button next to ”Additional email
  3. Enter the email address that you’d like to use and click ”Add
  4. Check your email for something from ”Ganxy” and click on the link inside the email to confirm
  5. Go back to the Ganxy settings page and click on the ”Make contact” button next to the email address that you just added
  6. Click on the ”remove” button next to the old email address

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I can’t find a file that I downloaded to my computer.

Run a search for the file on your computer. Search for a keyword within the content’s title, such as part of a book’s title or a music album’s title. The file should come up in the search results and you’ll see where the file was saved on the computer.

PC users: You can find the search function inside the menu at the bottom left of the screen. Learn more about Windows Search here: http://windows.microsoft.com/en-us/windows7/products/features/windows-search

Mac users: Run a search through Spotlight, the box at the top right of the screen. Learn more about Spotlight here: http://support.apple.com/kb/HT2531

Once you find the file, follow the download/transfer instructions on this page.

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eBook download and transfer

PC or Mac

  1. Go to your Library page on ganxy.com and click on the download button. If you’re on the receipt page, skip to the next step. (If you need to log in, you’ll find a user name and password in the “Welcome to Ganxy!” email that you received.)
  2. Click the Download PDF button.
  3. Save the file to a location on your computer where you can easily find it again.
  4. Double click on the file once it has been downloaded to your computer.

If the book doesn’t open, click here to download the free “Adobe Reader” app. After downloading and installing Adobe Reader, double click on the file that you downloaded and it should open.

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Kindle

You can use your computer to transfer the book to your Kindle either by sending it to your device via email (option 1) or via free app that Amazon provides (option 2).

Option #1: Sending via email:

  1. Log into ganxy.com and click the ”download” button next to where you’ll see the book listed. (If you need to log in to the website, you’ll find a user name and password in the ”Welcome to Ganxy!” email that you received.)
  2. Click the ”Download MOBI” button and save the file to a location on your computer where you can easily find it again. (”Download PDF” button will work too in case there is no “Download MOBI” button.)
  3. Press the ”Home” button on your Kindle, and then press the “Settings” button. You will see an email address that ends with @kindle.com - email the MOBI or PDF file to that address.
  4. The file should arrive within minutes into your ”Docs” tab if your Kindle is connected to the internet.

Note: Amazon might send you an email with instructions on how to add your email address to the list of approved email addresses. If you’re still experiencing problems, try option #2 below.

Option #2: Using Amazon’s free app:

Here’s what to do:

  1. Download and install Amazon’s free ”Send to Kindle” app on your PC or Mac: http://amazon.com/sendtokindle – it’s important to use the PC or Mac applications, and not the Chrome or Firefox plugins (they won’t do the job)
  2. Go to your “Library” page on ganxy.com and click on the “download” button. If you’re on the receipt page, skip to the next step. (If you need to log in, you’ll find a user name and password in the “Welcome to Ganxy!” email that you received.)
  3. Click the ”Download MOBI” or ”Download PRC” button and save the file to a location on your computer where you can easily find it again. (You do not need to open this file on your computer – only save it.)
  4. Right click on the file once it’s downloaded and choose the ”Send to Kindle” option (on a Mac, right click by holding down the ”Control” button when you click) (on a PC, it looks like this: Click to see screenshot ).
  5. Select which device to send it to (in the ”Deliver to:” section).
  6. Click ”Send”.

Make sure that your Kindle (or other device using a Kindle app) is connected to WiFi. The book should appear there within minutes.

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Kindle Fire

There are three options for downloading the book onto your Kindle Fire. You can transfer it from your computer to the Kindle Fire (options #1 and #2), or you can download directly to the Kindle Fire if you’re using it right now (option #3). Option 3 is for expert users: we suggest trying #1 or #2 first.

Option #1: Using your computer to send the file via email:

  1. Log into ganxy.com and click the ”download” button next to where you’ll see the book listed. (If you need to log in to the website, you’ll find a user name and password in the “Welcome to Ganxy!” email that you received.)
  2. Click the ”Download MOBI” button and save the file to a location on your computer where you can easily find it again. (“Download PDF” button will work too in case there is no “Download MOBI” button.)
  3. Go to the ”Docs” tab on your Kindle Fire - you will see an email address that ends with @kindle.com - email the MOBI or PDF file to that address.
  4. The file should arrive within minutes into your ”Docs” tab if your Kindle Fire is connected to the internet.

Note: Amazon might send you an email with instructions on how to add your email address to the list of approved email addresses. If you’re still experiencing problems, try option #2 below.

Option #2: Using your computer to send the file via a free app from Amazon:

Amazon provides a free app that you can use on your computer to send files directly to your Kindle Fire. Here’s what to do:

  1. Download and install Amazon’s free ”Send to Kindle” app on your PC or Mac: http://amazon.com/sendtokindle
  2. Go to your ”Library” page on ganxy.com and click on the “download” button. If you’re on the receipt page, skip to the next step. (If you need to log in, you’ll find a user name and password in the “Welcome to Ganxy!” email that you received.)
  3. Click the ”Download MOBI” or ”Download PRC” button and save the file to a location on your computer where you can easily find it again. (You do not need to open this file on your computer – only save it.)
  4. Right click on the file once it’s downloaded and choose the ”Send to Kindle” option (on a Mac, right click by holding down the “Control” button when you click) (on a PC, it looks like this: Click to see screenshot ).
  5. Select which device to send it to (in the “Deliver to:” section).
  6. Click ”Send”.

Make sure that your Kindle Fire is connected to WiFi. The book should appear there within minutes.

Option #3 - Downloading directly onto your Kindle Fire (expert user only)

  1. You need to install a file manager on your Kindle, such as ”File Expert” (get this for free in the app store).
  2. Go to ganxy.com and tap the “download” button next to where you’ll see the book listed. (If you need to log in, you’ll find a user name and password in the “Welcome to Ganxy!” email that you received.)
  3. Press and hold down the ”Download MOBI” button. Wait for the download to complete.
  4. Start File Expert.
  5. Tap ”My Files.”
  6. Tap ”SD Card.”
  7. Tap ”Download.”
  8. You’ll see the book listed on the screen. Tap the check box next to it.
  9. Tap the ‘Cut’ (scissors icon) at the bottom of the screen.
  10. Tap the ‘Back’ arrow.
  11. Tap ”Documents.”
  12. Tap the ‘Paste’ icon at the bottom of the screen.
  13. Restart the device. (To reset, press and hold the power button on the bottom of the Kindle for a full 20 seconds. Then hold the power button for 2 seconds to turn the device back on.)

You’ll find the book in the ”Docs” section (Make sure the “Device” tab is selected, not the “Cloud” tab: http://cl.ly/2a3A2U3I3L0I3h172V2Q).

Common issues:

  • Some issues can often be solved by restarting your Kindle. To reset the device, press and hold the power button on the bottom of the Kindle for a full 20 seconds. Then hold the power button for 2 seconds to turn the device back on.

  • If you get a message about your copy being corrupted, you need to re-download the file. You need to remove your corrupt copy first, though. You can remove the corrupt copy by finding it in your bookcase section (“Device” – not “Cloud”) on the Kindle Fire. Hold your finger on the book you want to remove until a little menu will open. It will say ‘add to favorites’ or ‘remove from device’. Tap ‘remove from device’.

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Nook Reader

  1. Using your computer (PC or Mac), go to your Library page on ganxy.com and click on the download button. If you’re on the receipt page, skip to the next step. (If you need to log in, you’ll find a user name and password in the “Welcome to Ganxy!” email that you received.)
  2. Click the Download EPUB button.
  3. Save the file to a location on your computer where you can easily find it again.
  4. Connect your Nook to your computer using the USB cable that came with the Nook.
  5. The Nook will appear as a hard drive on your computer, and you can drag and drop the eBook file from where you saved it on your computer to where the Nook appears as a hard drive. Make sure to drop the file into the Nook’s my documents folder.
  6. Disconnect your Nook from the computer and you’ll find the book on the Nook.

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Nook Tablet

Option 1 - If you are currently using your Nook tablet:

  1. Go to your Library page on ganxy.com and click on the download button. If you’re on the receipt page, skip to the next step. (If you need to log in, you’ll find a user name and password in the “Welcome to Ganxy!” email that you received.)
  2. Tap the Download EPUB button.
  3. Follow any prompts to open or save the file.

Option 2 - If you are not currently using your Nook tablet:

You can email the file to yourself and open it on your Nook tablet.

  1. Using your computer (PC or Mac), go to your Library page on ganxy.com and click on the download button. If you’re on the receipt page, skip to the next step. (If you need to log in, you’ll find a user name and password in the “Welcome to Ganxy!” email that you received.)
  2. Click the Download EPUB button.
  3. Save the file to a location on your computer where you can easily find it again.
  4. Email the file to yourself as an attachment.
  5. Open the email on your Nook tablet, click on the file, and follow any prompts to open or save the file.

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Nook Color

  1. Using your computer (PC or Mac), go to your Library page on ganxy.com and click on the download button. If you’re on the receipt page, skip to the next step. (If you need to log in, you’ll find a user name and password in the “Welcome to Ganxy!” email that you received.)
  2. Click the Download EPUB button.
  3. Save the file to a location on your computer where you can easily find it again.
  4. Connect your Nook to your computer using the USB cable that came with the Nook.
  5. The Nook will appear as a hard drive on your computer, and you can drag and drop the eBook file from where you saved it on your computer to where the Nook appears as a hard drive. Make sure to drop the file into the Nook’s Book folder, which can be found in My Files.
  6. Disconnect your Nook from the computer and you’ll find the book on the Nook.

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Kobo reader

  1. Using your computer (PC or Mac), go to your Library page on ganxy.com and click on the download button. If you’re on the receipt page, skip to the next step. (If you need to log in, you’ll find a user name and password in the “Welcome to Ganxy!” email that you received.)
  2. Click the Download EPUB button and save the file to a location on your computer where you can easily find it again.
  3. Connect your Kobo to your computer using the USB cable that came with the Kobo. Make sure the Kobo is turned off when you connect it.
  4. Turn the Kobo on and select Manage Library.
  5. The Kobo will appear as a hard drive on your computer, and you can drag and drop the eBook file from where you saved it on your computer to where the Kobo appears as a hard drive. Make sure to drop the file into the Kobo’s KOBOeReader folder.
  6. Disconnect the Kobo from the computer and you’ll find the book in its own “Books” library.

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Sony reader

You can transfer the book onto your Sony reader by using the USB cable that came with the device. First, you need to download the “EPUB” format of the book from Ganxy. Here’s how:

  1. Using your computer (PC or Mac), go to your Library page on ganxy.com and click on the download button. If you’re on the receipt page, skip to the next step. (If you need to log in, you’ll find a user name and password in the “Welcome to Ganxy!” email that you received.)

  2. Click the Download EPUB button and save the file to a location on your computer where you can easily find it again.

Now you’re ready to transfer this file to your Sony device. Here’s a good video that details how to do this: http://youtube.com/watch?v=aiNkr2Lr2Ug#t=0m34

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Android (phone or tablet)

There are two options for transferring the book onto your Android device. Option 1 is a direct download onto your Android if you’re using the Android right now, and Option 2 is a transfer from your computer to the Android if you’re using the computer right now.

Option 1 - If you’re using your Android right now:

  1. If you don’t already have the free Aldiko Book Reader app installed on the Android, tap here and install it.
  2. Go to your Library page on ganxy.com and click on the download button. If you’re on the receipt page, skip to the next step. (If you need to log in, you’ll find a user name and password in the “Welcome to Ganxy!” email that you received.)
  3. Tap the Download EPUB button.
  4. Tap Open.

The book will begin to download. When it completes, open the notifications menu on your device and tap on the file.

Option 2 - If you’re using a computer right now:

You can email the file to yourself and open it on your Android.

  1. Using your computer (PC or Mac), go to your Library page on ganxy.com and click on the download button. If you’re on the receipt page, skip to the next step. (If you need to log in, you’ll find a user name and password in the “Welcome to Ganxy!” email that you received.)
  2. Click the Download EPUB button and save the file to a location on your computer where you can easily find it again.
  3. Email the file to yourself as an attachment.
  4. If you don’t already have the free Aldiko Book Reader app installed on your Android device, go to the Google Play app, search for Aldiko Book Reader, and install it.
  5. On your Android, open the email that you sent to yourself. Click on the attached file and follow any prompts to open or save the file. You should be able to open it in Aldiko.

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iPhone, iPad, or iPod Touch

There are two options for downloading the book onto your iPhone, iPad, or iPhone Touch device. Option 1 is a direct download onto your device if you’re using the device right now, and Option 2 is a transfer from your computer to the device if you’re using the computer right now.

Option 1 - If you’re using your iPhone, iPad, or iPod Touch device right now:

  1. If you don’t already have the free app iBooks installed on the device, tap here and install it.
  2. Go to your Library page on ganxy.com and click on the download button. If you’re on the receipt page, skip to the next step. (If you need to log in, you’ll find a user name and password in the “Welcome to Ganxy!” email that you received.)
  3. Tap the Download EPUB button.
  4. Tap the button that says Open in iBooks.

Option 2 - If you’re using a computer right now:

You can email the file to yourself and open it on your iPhone/iPad.

  1. Using your computer (PC or Mac), go to your Library page on ganxy.com and click on the download button. If you’re on the receipt page, skip to the next step. (If you need to log in, you’ll find a user name and password in the “Welcome to Ganxy!” email that you received.)
  2. Click the Download EPUB button and save the file to a location on your computer where you can easily find it again.
  3. Email the file to yourself as an attachment.
  4. If you don’t already have the free app iBooks installed on your iPhone/iPad/iPod Touch, go to the App Store, search for iBooks, and install it.
  5. Open the email on your iPhone/iPad/iPod Touch, click on the file, and tap the button that says Open in iBooks.

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Blackberry (phone or tablet)

There are two options for downloading the book onto your Blackberry phone or tablet device. Option 1 is a direct download onto your device if you’re using the device right now, and Option 2 is a transfer from your computer to the device if you’re using the computer right now.

Option 1 - If you’re using your Blackberry device right now:

  1. If you don’t already have the free Kindle for Blackberry app installed on the Blackberry, click here and install it.
  2. Log in to the Kindle for Blackberry app with your Amazon account information.
  3. Go to your Library page on ganxy.com and click on the download button. If you’re on the receipt page, skip to the next step. (If you need to log in, you’ll find a user name and password in the “Welcome to Ganxy!” email that you received.)
  4. Click the Download MOBI or Download PRC button and follow any prompts to open or save the file.

Note: If you don’t have an Amazon account, create one for free.

Option 2 - If you’re using a computer right now:

You can email the file to yourself and open it on your Blackberry device.

  1. Using your computer (PC or Mac), go to your Library page on ganxy.com and click on the download button. If you’re on the receipt page, skip to the next step. (If you need to log in, you’ll find a user name and password in the “Welcome to Ganxy!” email that you received.)
  2. Click the Download MOBI or Download PRC button and save the file to a location on your computer where you can easily find it again.
  3. Email the file to yourself as an attachment.
  4. If you don’t have the free Kindle for Blackberry app installed on the Blackberry, go to the Blackberry App World, search for Kindle for Blackberry, and install it.
  5. Log in to the Kindle for Blackberry app with your Amazon account information.
  6. Open the email on your Blackberry, click on the file, and follow any prompts to open or save the file.

Note: If you don’t have an Amazon account, create one for free.

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Windows Phone 7 (phone or tablet)

There are two options for downloading the book onto your Windows Phone 7 tablet or phone device. Option 1 is a direct download onto your device if you’re using the device right now, and Option 2 is a transfer from your computer to the device if you’re using the computer right now.

Option 1 - If you’re using your Windows Phone 7 device right now:

  1. If you don’t have the free Acrobat Reader Windows Phone 7 app installed, search for Acrobat Reader in the Windows Phone Marketplace and download it.
  2. Go to your Library page on ganxy.com and click on the download button. If you’re on the receipt page, skip to the next step. (If you need to log in, you’ll find a user name and password in the “Welcome to Ganxy!” email that you received.)
  3. Tap the Download PDF button and follow any prompts to open or save the file. After download, Acrobat Reader should open with the book.

Option 2 - If you’re using a computer right now:

You can email the file to yourself and open it on your Windows Phone 7 device.

  1. Using your computer (PC or Mac), go to your Library page on ganxy.com and click on the download button. If you’re on the receipt page, skip to the next step. (If you need to log in, you’ll find a user name and password in the “Welcome to Ganxy!” email that you received.)
  2. Click the Download PDF button and save the file to a location on your computer where you can easily find it again.
  3. Email the file to yourself as an attachment.
  4. If you don’t have the free Acrobat Reader Windows Phone 7 app installed, search for Acrobat Reader in the Windows Phone Marketplace and download it.
  5. Open the email on your Windows Phone 7 device, click on the file, and follow any prompts to open or save the file. Acrobat Reader should open with the book.

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Music download and transfer

I purchased a music album and received the songs in a zip file, so how can I access the songs?

First, download the zip file to your computer. Then you’ll need to unzip the file, which you can do in the following way:

PC: Right click on the zipped file and select the option that includes the word “Extract.” After doing this, you will either need to select a location on your computer for where you’d like the files to be extracted, or your files will be extracted automatically in the same location where the zipped file was.

Mac: Double click on the zipped folder and your computer should automatically unzip it. Once the files are unzipped, you’ll be able to play them using the media player of your choice, or transfer them to a mobile device.

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How do I listen to music I purchased and downloaded to my computer?

Depending on which software you use (e.g., iTunes) and the configuration of your computer, there are a few possible ways to do this, all of which are very simple. For most software, you only need to do one of the following:

  • Double-click on the music files. On many computers this will open them in the default music software, which will then import them into your library.

  • Drag the music files onto the icon of your music software (e.g., iTunes).

  • Within your music software, select ”Open” or ”Import” from the “File” menu.

Click here for more detailed instructions about iTunes.

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How do I get my music onto my iPhone, iPad, or iPod?

You can transfer the music from a computer to the device. Apple unfortunately has a closed system that does not allow a direct transfer of songs to your iTunes player on the device, but here’s how to do the transfer using your computer:

  1. On your computer, go to your “Library” page and click on the “download” button next to where you see the music listed. (If you don’t know your password, follow the instructions here.)

  2. Once you’ve downloaded the music onto your computer, import the song(s) into iTunes. You should be able to drag and drop the files into iTunes, but if you need specific instructions you will find them here.

  3. Connect your device to the computer, either using a USB cable or via Wi-Fi if you typically sync it like that.

  4. Sync your device with iTunes. Read more about syncing here.

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Subscriptions

Where can I find my subscribed content?

If you have a digital subscription, you can find the downloadable files on your Library page here on Ganxy.com. If you have a print subscription, it sometimes takes several weeks to receive your first issue.

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Where can I find free gifts that were included with my subscription?

A digital gift item, such as a downloadable file, can be found on your Library page here on Ganxy.com. A physical gift item should arrive in the mail, which can sometimes take several weeks after you place the order for the subscription.

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